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1:06Completed
Before I touch anything, I want the origin of this report. Finance Systems / Integrations should have an incident open. I will read it first so I understand the reporter, severity, and any signals about scope before I start narrowing on the failing transaction.
INC-77231 opened by David Reed (AR Operations). S3, single customer reported (Acme Corp). Note: "third order this month" — suggests blast radius, not isolated bug.
Acme is the customer-visible case, but the reporter said "third order this month". I will pin that as a blast-radius hypothesis to test before any production change.
Opportunity found: Closed Won, $120,000, Payment Terms = Net 45, Billing Entity = Acme US Inc., SKU = ENT_PLATFORM_ANNUAL.
1 contract line found: ENT_PLATFORM_ANNUAL, 12-month term, annual amount $120,000. Pricebook SKU and product family are active.
Customer Acme Corp exists as CUST-88421, but the sales order was rejected from approval. Terms were blank in the inbound payload and displayed as Net 30 after defaulting.
Found 1 stranded draft: SO-DRAFT-9881 (Rejected, $120,000). Must be voided before replay or the corrected order would duplicate.
Run otc-sync-77814 failed during NetSuite order submit. Source payload contains Payment_Terms__c = Net 45. Transformed payload does not contain terms_id.
Reference data resolved: Net 45 -> terms_id 17, Acme US Inc. -> entity_id 240, ENT_PLATFORM_ANNUAL -> item_id 9912, Acme Corp -> CUST-88421.
Root cause found: Salesforce Payment_Terms__c is unmapped. NetSuite terms_id is not populated, so orders fall back to default terms.
Field reconciliation complete. Payment Terms and Contract End Date are missing after transform. Billing Entity is available but order-level assignment depends on entity_id resolution.
Mapping for Payment_Terms__c -> terms_id was present until 2026-03-24, then removed in MR #1184 ("Refactor billing payload transform") by morgan.k. Has been unmapped in every deployed version since.
18 closed-won opportunities affected since 2026-03-24. 14 NetSuite sales orders still have wrong payment terms; 4 were corrected manually by AR Operations. 2 of the 14 have been invoiced (Vertex Logistics SO-1019, Northwind Analytics SO-1014) and will need credit memos. The other 12 are uninvoiced and can be reissued.
Sandbox mapping updated. Version sf-ns-otc-map@2026.05.18.2 saved and activated.
Regression test registered and wired into the deploy pipeline. Any future MR that drops Payment_Terms__c -> terms_id will fail the build.
Unit test passed. Fixture now emits terms_id = 17, entity_id = 240, item_id = 9912, contract_start = 2026-06-01, contract_end = 2027-05-31.
Parity check confirms production has the same regression: Payment_Terms__c -> terms_id is unmapped in prod. Other mappings match.
Dry run passed. Required NetSuite fields are present and reference IDs resolve. No production records touched.
SO-DRAFT-9881 voided. No invoices or downstream artifacts were attached.
Replay completed without errors. Existing customer CUST-88421 was reused. NetSuite sales order SO-1042 was created.
SO-1042 found: Pending Billing / Approved, amount $120,000, terms Net 45, billing entity Acme US Inc., line item ENT_PLATFORM_ANNUAL.
Validation passed. SO-1042 is Pending Billing / Approved with Payment Terms = Net 45, Billing Entity = Acme US Inc., SKU = ENT_PLATFORM_ANNUAL.
Salesforce source record unchanged: Stage Closed Won, Amount $120,000, Payment Terms Net 45, Billing Entity Acme US Inc.
Replay is clean: Salesforce stayed unchanged, the stranded draft is voided, NetSuite reused the existing customer, and SO-1042 now has the correct payment terms, billing entity, SKU, contract dates, amount, and approval status.
Alert proposal staged in sandbox. Activation in production is gated on CHG-001248.
INC-77231 updated. Linked to CHG-001248. Notification sent to reporter (David Reed).
CHG-001248 drafted with root cause, blast radius, sandbox change summary, production rollout plan, rollback plan, regression test, alert proposal, and full evidence pack. Linked to INC-77231.
Posted to #fin-ops. 4 acknowledgements within 90 seconds; David Reed (reporter) replied with thanks.
Completed in 67s07:14:47 PM
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